Organise an additional-information request
A request for more evidence should identify a purpose and a submission route; a vague message is a reason to clarify first.
The distinction that matters
Make a small list of what has already been supplied, what the new message asks for and what remains unclear. Keep any financial-background request distinct from proof of identity or address. Do not infer that every player has the same obligation or that a new request necessarily means a previous upload was lost.
A worked example
After an initial check, a message requests an explanation of a transaction. Your next step is to confirm which transaction and what information is required. Sending an entire history of unrelated finances can create unnecessary disclosure without answering the specific question.
Your next steps
- Verify the sender through an independent contact route.
- Ask for a precise description of the missing information.
- Follow the documented secure channel.
- Retain the request and your submission receipt privately.
Where this answer stops
This guide does not interpret legal reporting duties or decide whether a particular request is justified. Seek qualified advice for a legal dispute. Never fabricate financial records or provide credentials in response to an information request.
Sources & reading
Original Northline explanation. Worked examples use stated assumptions; they do not establish an operator’s policy or predict personal results. Read how we handle evidence.
An editorial review date is not a new policy effective date. Always check the current source for operator-specific conditions.
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