Report a factual error with enough detail to fix it
A correction request is strongest when it identifies the exact claim, an applicable source and the proposed factual change.
The distinction that matters
Separate an error in Northline's explanation from a dispute with an operator. For an editorial issue, provide the article title, the sentence or field concerned and a public source that supports the correction. Do not include account documents or private transaction evidence in a general editorial message.
A worked example
If a guide labels an illustrative amount as CAD but the example's arithmetic uses USD, point to the two conflicting labels and describe the mismatch. If an operator policy changed, provide the new public document and its effective date rather than merely saying the old article is wrong.
Your next steps
- Identify the exact page and claim.
- Supply a relevant public source where possible.
- Explain the scope and date of the correction.
- Keep personal information out of the editorial request.
Where this answer stops
An editorial correction does not settle an account dispute or imply compensation. Northline's review may retain a historical example with a clearer label instead of replacing it with a current policy that answers a different question.
Sources & reading
Original Northline explanation. Worked examples use stated assumptions; they do not establish an operator’s policy or predict personal results. Read how we handle evidence.
An editorial review date is not a new policy effective date. Always check the current source for operator-specific conditions.
Suggest a correction